returns and refund policy

Last updated: October 21, 2026

At Moonrise, your satisfaction with our food and products is our top priority. Below is our Returns and Refund Policy (this "Policy").

Responsible Party

This Policy is issued by Moonrise Foods, LLC ("Moonrise"), located at 7 Kipper St, Rio Rico, AZ 85648.

You can reach us at:

📞 (520) 286-1907

🌐 www.moonrise-foods.com

📧 info@moonrise-foods.com

Conditions for Returns and Refunds

Under this Policy, customers (as defined in Moonrise's Terms and Conditions) may request a return or refund only when one of the following applies:

• The product and/or food received is of poor quality, or does not arrive fresh.
• Moonrise made an error and delivered a different product and/or food than what was ordered.
• The product and/or food arrives damaged, or the order does not arrive within 3 (three) business days of purchase.

If any of these conditions apply, the customer must request a return or refund within 2 (two) business days of the purchase or order placed on www.moonrise-foods.com.

To submit a request, contact us at (520) 286-1907 or info@moonrise-foods.com.

Moonrise will respond to the customer, through the contact method they provided, within 5 (five) business days of receiving the request.

When Returns and Refunds do not apply

Moonrise will not issue a return or refund in the following cases:

• The order was delivered on time and as described.
• Delivery could not be completed due to circumstances attributable to the customer.
• The customer did not comply with Moonrise's Terms and Conditions or this Policy.
• The customer made an error when placing the order on the Moonrise website.
• The customer did not comply with applicable legal requirements or the terms of the relevant payment processor.

Requests Outside This Policy

Any return or refund request that falls outside the conditions above must be handled directly with the customer's bank, payment processor, or platform. Moonrise is not responsible for refunds or returns outside the scope of this Policy.

Refund Method

Approved refunds are issued to the original payment method used for the order, within 10 (ten) business days of approval. Moonrise reserves the right to issue refunds through other means when necessary, and is not responsible for delays caused by the payment processor handling the refund.

Moonrise reserves the right to limit or deny a refund or return request, regardless of whether the customer provides proof of purchase or a receipt. All requests are subject to verification.

Moonrise also reserves the right to close or cancel a customer's account, or to cancel or reject an order, in cases of suspected policy violation or other fraudulent activity.

Customer Support

For questions about this Policy, contact us at (520) 286-1907, through www.moonrise-foods.com, or at info@moonrise-foods.com.

Changes to This Policy

Moonrise reserves the right to modify or update this Policy at any time. Changes take effect immediately upon publication on the Moonrise website. Continued use of the website after changes are posted constitutes acceptance of the updated Policy.